Responsible Gaming at 99mmr
Gaming should be nothing more than entertainment. At 99mmr, tools, limits, and support are available to prioritise players' wellbeing.
Gaming
Gaming and Responsibility
99mmr's position — entertainment comes first
At 99mmr, we firmly believe that gaming should be for fun and relaxation only. We provide the tools and guidance every player needs to stay in control and play comfortably.
Gaming is not a way to solve life's problems, nor a method to earn income. The healthy approach is to play with friends in a casual setting, with a set budget. Before you play, you must first accept the reality that you can lose — and you should never play with more than you can afford to lose.
When gaming gets out of control, it can damage family relationships, finances, and mental health. That is why 99mmr actively provides tools to help players manage their own gaming.
Important Notice
Gaming can lead to losses that cannot be recovered. Set your own limits. Access is for those aged 21 and above only.
Our Six Commitments
This is how we put responsible gaming into practice
Self-Limits
Players can set deposit limits, play time limits, and loss limits at their own discretion to protect against excessive play.
Temporary Break System
When players need a rest, they can temporarily pause their account. Breaks of 24 hours, 7 days, or 30 days are available, and the account cannot be accessed during that period.
Self-Exclusion
If gaming feels like it has become a problem, you can request support to close your account for an extended period.
Deposit Limits
You can set a daily, weekly, or monthly deposit limit in advance to prevent depositing beyond your budget. The minimum deposit amount is 20,000 Ks.
24/7 Support
If you have any concerns about your gambling, our customer service is available 24/7 via Live Chat in Myanmar language.
Educational Resources
We provide gambling pattern tracking, history checks, and gambling-related alerts.
Tools to Control Your Gambling
Tools provided by 99mmr to help players protect themselves
Setting Deposit Limits
You can set daily / weekly / monthly deposit limits according to your budget. If you reach the limit, the system will automatically block further deposits — this is a key protection tool. You can enable it through our Live Chat.
Session Time Limits
You can limit how long you stay logged in. When the set time is up, you will receive an alert to stop playing, which helps you stay in control.
Time-out — Temporary Pause
When you want a break from gambling, you can pause your account for 24 hours, 7 days, or 30 days. During that period, you will not be able to access your account by any means. Your account will only reopen once the time-out period has ended.
Self-Exclusion
If gambling has clearly become a serious problem, you can contact our support to request a long-term exclusion. During the self-exclusion period, we will not grant you access again. We respect that decision.
Checking Your Gambling History
You can view your gambling history and clearly understand your usage patterns. Review your deposit / withdrawal records and betting history to reflect on how you gamble.
Warning Signs of Problem Gambling
If you notice the following signs in yourself, gambling may be becoming a problem
- Continuing to play with the feeling that you must "win back" money you have lost
- Neglecting family, finances, or work because of gambling
- Feeling unwell or distressed when trying to stop gambling
- Lying or hiding the truth about gambling from parents, friends, or family
- Borrowing money or selling belongings in order to gamble
- Seeing gambling not as entertainment but as a way to relieve stress
- Thinking about gambling frequently and finding it hard to stay away
Tips for Healthy Gambling
Guidelines for enjoying gambling in a fun and safe way
- Treat gambling as entertainment only and set a budget for it in advance
- Accept that you may lose, and do not expect to recover losses
- Set a time limit and do not be afraid to stop while you are ahead
- Avoid gambling when you have been drinking or when you are tired
- Check your gambling history regularly and review your spending and time played
- Prioritise time with family and friends over gambling
- If you feel gambling is becoming a problem, contact 99mmr support right away
21+ Age Restriction Policy
99mmr's firm policy to protect young people
Family Member Protection
If you believe a family member is being harmed by gambling, you can reach us via Live Chat. We always act on reports to prevent neighbouring children or young people from accessing our games.
Account Verification
Age information may be verified to complete access. 99mmr reserves the right to suspend accounts of users who have provided false information, and withdrawals will not be processed in such cases.
How to Get Help
Contact us if you are experiencing gambling-related problems
24/7 Live Chat
Our live chat support is available in Burmese 24 hours a day, 7 days a week. You can reach us immediately to set betting limits, suspend your account, or request self-exclusion.
Contact by Email
You can send gambling-related issues or responsible gaming questions to us at [email protected].
Note: Gambling should take place on a stable platform that complies with local laws. If gambling is starting to feel like a problem, seek help from a trusted source for your wellbeing. This is why our support team is committed to being available 24/7.
Play Safely
Use 99mmr's tools to stay in control and enjoy your gaming
Responsible Gaming Quick Answers
Frequently asked questions from players